All profiles in this area in one table, sorted by verdict: verdict, role, company size, EU storage and data processing agreement. The date per row is the last check; details and sources are in the profile.
| Tool | Verdict | Role | Company size | EU storage | DPA | Checked |
|---|---|---|---|---|---|---|
| CognigyCognigy GmbH (owned by NiCE Ltd. since 08.09.2025) | Prevents falling behind | Off-the-shelf product | ○ ◐ ● | EU storage available | DPA available | Aug 2026 |
| FinIntercom, Inc. (trading as Fin since May 2026) | Prevents falling behind | Off-the-shelf product | ◐ ● ◐ | EU storage available | DPA available | Jul 2026 |
| FrontFrontApp, Inc. | Prevents falling behind | Off-the-shelf product | ◐ ● ◐ | EU storage available | DPA available | Aug 2026 |
| GitBookGitBook Inc. | Prevents falling behind | Off-the-shelf product | ● ● ◐ | No EU storage | DPA available | Sept 2026 |
| Help ScoutHelp Scout PBC | Prevents falling behind | Off-the-shelf product | ◐ ● ○ | No EU storage | DPA available | Sept 2026 |
| InstatusInstatus, Inc | Prevents falling behind | Off-the-shelf product | ● ● ◐ | No EU storage | DPA available | Sept 2026 |
| IntercomIntercom, Inc. for orders with a US shipping address, otherwise Intercom R&D Unlimited Company, Dublin; the company has traded as Fin since May 2026 | Prevents falling behind | Off-the-shelf product | ◐ ● ◐ | EU storage available | DPA available | Aug 2026 |
| ZammadZammad GmbH | Prevents falling behind | Off-the-shelf product | ◐ ● ◐ | EU storage available | DPA available | Jul 2026 |
| ZendeskZendesk, Inc. | Prevents falling behind | Off-the-shelf product | ◐ ● ● | EU storage available | DPA available | Jul 2026 |
| PlainNot Just Tickets Ltd | Strengthens the core product | Off-the-shelf product | ◐ ● ◐ | No EU storage | DPA available | Jul 2026 |
Company size: ● fits, ◐ with limits, ○ does not fit; order solo, SME, enterprise.
Cognigy GmbH (owned by NiCE Ltd. since 08.09.2025) · voice AI in service
Builds and runs voice and chat agents for customer service, connects them to the phone system and to the business systems behind it, and hands over to staff as soon as the case calls for it.
Off-the-shelf productEstablished, AI retrofittedSolo: not suitable, Mid-market: suitable with caveats, Enterprise: suitable
Intercom, Inc. (trading as Fin since May 2026) · outcome-based ticket deflection
Answers inbound support requests on its own across chat, email, WhatsApp, SMS and phone, and hands over to a human when it gets stuck. You pay per case resolved rather than per seat.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable with caveats, Mid-market: suitable, Enterprise: suitable with caveats
FrontApp, Inc. · shared inbox
Brings email, chat, SMS and social channels together in one shared inbox where every message carries an owner, an internal comment thread and a history.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable with caveats, Mid-market: suitable, Enterprise: suitable with caveats
GitBook Inc. · knowledge base
Publishes product documentation and help articles as a searchable website, keeps the text tied to the source code through a two-way sync with GitHub or GitLab, and answers reader questions in place through a language-model search.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable, Mid-market: suitable, Enterprise: suitable with caveats
Help Scout PBC · helpdesk for small teams
Brings email, chat and social channels together in one shared inbox and puts a knowledge base beside it, from which a chatbot answers customer questions directly.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable with caveats, Mid-market: suitable, Enterprise: not suitable
Instatus, Inc · status page and incident notice
Runs a public or private status page on which a software vendor announces incidents and maintenance, checks its own services from the outside and notifies subscribers by email, SMS or chat.
Off-the-shelf productEstablishedSolo: suitable, Mid-market: suitable, Enterprise: suitable with caveats
Intercom, Inc. for orders with a US shipping address, otherwise Intercom R&D Unlimited Company, Dublin; the company has traded as Fin since May 2026 · support suite with an in-product channel
Brings chat inside your own product, email, phone and help centre together in one shared inbox, and sends proactive messages, product tours and checklists to users from that same place.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable with caveats, Mid-market: suitable, Enterprise: suitable with caveats
Not Just Tickets Ltd · support built into the product
Routes customer requests from Slack, Teams, Discord, email and chat along accounts, customer groups and service level agreements instead of along channels, and makes every operation programmable through an API.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable with caveats, Mid-market: suitable, Enterprise: suitable with caveats
Zammad GmbH · self-hosted support
Brings requests from email, web forms, chat and messengers into one case system, so it stays traceable who promised what and when, instead of cases disappearing into a shared mailbox.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable with caveats, Mid-market: suitable, Enterprise: suitable with caveats
Zendesk, Inc. · helpdesk platform
Collects customer requests from email, chat, phone and social channels into one ticket store with ownership, deadlines and history, so that no request disappears in a shared mailbox.
Off-the-shelf productEstablished, AI retrofittedSolo: suitable with caveats, Mid-market: suitable, Enterprise: suitable
Register entries carry a classification and one sentence on the problem, but no verdict of ours and no page of their own. They move up to a profile when they show up in real buying decisions.
| Tool | What it solves | Role | Verdict | Fits |
|---|---|---|---|---|
| CircleCircle Creator Inc. | Runs member area, course content and discussion in one place, billing included. | Off-the-shelf product | Efficiency only | Solo, Mid-market |
